Shipping policy

Shipping Policy

Last updated: 15th September 2025

We ship worldwide. This page explains how we fulfill, ship, and handle delivery issues for orders placed on Lofoten Harbor (Lofoten Gaver og Brukskunst AS).

If you have questions, contact us at post@gave.no.

1) Order Processing & Fulfillment

  • Made-to-order items: Many products are produced on demand by our third-party production partners. Typical fulfillment time is ~2–5 business days before an order ships (may vary by product, season, and destination).

  • In-stock items: If an item ships from our own stock, we usually dispatch it within 1–3 business days.

  • Peak periods & events: During holidays, sales, or carrier disruptions, fulfillment and transit times may be longer. 

2) Shipping Methods, Rates & Estimates

  • Live rates at checkout: Shipping options and prices are calculated at checkout based on destination, weight/size, and carrier availability.

  • Estimated delivery windows: Shown at checkout and in your confirmation email. These are estimates, not guarantees, as they depend on carrier performance, customs, and local conditions. 

  • Split shipments: Your order may arrive in multiple packages if items ship from different facilities (common for on-demand production).

  • Tracking: A tracking link is sent when available. Some local carriers provide limited tracking.

3) Duties, Taxes & Cross-Border Deliveries

  • DAP/DDU (customer pays on delivery) vs. DDP (prepaid at checkout): For many destinations we ship DAP/DDU by default—local duties and import taxes (if any) are collected by the carrier upon delivery. Where supported, we may offer DDP at checkout so duties/taxes are pre-collected for a smoother delivery. Your checkout page will indicate which option applies to your order. 

  • Customs processing: Customs clearance may cause delays beyond our control. Please monitor your tracking and any carrier requests for information.

4) Address Accuracy, Delivery Attempts & Unclaimed Parcels

  • Address: Please enter a complete and accurate address (incl. unit numbers). Incorrect or incomplete addresses can cause delays or returns.

  • If returned to sender: If a parcel is returned due to an incorrect address or not being claimed, we can reship once you confirm a correct address; reshipment costs are your responsibility.

  • PO Boxes & remote areas: Some carriers may not deliver to PO Boxes or remote locations; in those cases we’ll contact you for alternatives or an adjusted service.

5) Delivery Delays, Lost-in-Transit & Damaged Items

  • Delays: Transit times are estimates and not guaranteed; carriers, customs, weather, or peak seasons may extend delivery.

  • Lost-in-transit: If your order hasn’t arrived and tracking shows no movement beyond the expected window, report it within 30 days of the estimated delivery date so we can investigate and, if confirmed lost, arrange a replacement or refund as applicable.

  • Damaged or wrong items: Please email post@gave.no within 30 days of delivery with your order number and clear photos of the issue so we can make it right. 

For refunds/exchanges and eligibility details, please see our Return & Refund Policy. (Refunds are processed within 5–7 business days after approval.)

6) Partial Shipments & Backorders

  • Items in the same order may ship separately based on availability and facility location.

  • If an item is temporarily unavailable, we’ll notify you and provide options (wait, swap, or cancel that item).

7) Ownership & Risk

  • Title and risk transfer to you when the parcel is handed to the carrier. That said, we’ll still assist with carrier claims for loss/damage per the timelines above. 

8) Rental Products (e.g., Bicycles)

  • Rentals are typically picked up and returned locally; shipping does not apply unless expressly agreed in writing.

  • Early returns do not qualify for shipping refunds. If a rental item is defective/unsafe, notify us immediately—our defect rules in the Return & Refund Policy apply.

9) Legal & Consumer Rights

  • We aim to comply with applicable consumer-protection rules for transparency on prices, shipping, and delivery costs. 

  • Nothing in this Shipping Policy limits your mandatory consumer rights under the laws of your country of residence.

10) Contact

Questions or shipping issues? We’re here to help:
post@gave.no • +47 760 81 312 (10–16)